Troubleshooting Your Cable Modem
Cable modems aren’t the best for streaming video. This is a rough guide on what you can do when you have issues.
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Why Cable Modems DON’t WORK FOR (sending) STREAMING VIDEO
- helpme
If you are looking to stream video and your connection to the Internet is a cable modem, we would strongly recommend that you upgrade to a more reliable connection, such as fiber or metro ethernet. This article will explain some of the reasons why. Consumer Grade Cable modems and the…
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Video Parachute / Decimator Hookup Diagram
- March 12, 2020
- helpme
A description of the “Video Parachute” and a diagram of all the connections on the device.
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Why Is My Video Purple?
- helpme
Because your video is not making it to the CHAMP encoder. Here’s how to figure out what is wrong.
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How Are Closed Captions Generated?
- February 19, 2020
- helpme
A brief overview of what closed captions are, how they are generated and inserted into your video.
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Closed Captioning Overview
- helpme
Everything you ever wanted to know about closed captions but were afraid to ask. 🙂
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How To Create A Template
- February 14, 2020
- helpme
A Template is a handy way to have all of the “boilerplate” for any Event automatically entered for you. For example, if you create a Template for a public meeting, then you can have it automatically put in your “Call to Order”, “Pledge of Allegiance” and any structural items that…
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How Many Viewers Are Watching Right Now?
- February 13, 2020
- helpme
We don’t offer any reports that show current active viewers. Currently, the reports generator runs nightly to generate reports. So if you’re curious about how many are watching your event, you’ll need to run the report the next day.
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How To Read A Report
- helpme
After you run a report you should see something similar to the graphic below. Here’s how to read the report and understand the data being presented: The left axis shows the number of viewers The bottom axis shows the date At the top of the page will be the total…
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Reports Overview, or “How Many Viewers Did We Have?”
- helpme
The CHAMP reporting engine runs nightly to provide you with data for all of the traffic to your events, which includes your agenda, minutes, packets and video. Because the reports engine runs nightly, this means that any viewers accessing your events today won’t show up in your reports until the…